E-commerce

E-commerce and online distribution have become core drivers of commercial enterprises. Following the implementation of the EU Consumer Rights Directive, companies have to comply with a set of provisions that include the general appearance of the website as well as the ordering and check-out process (including the “button” for a consumer to confirm the process before a payment is processed).

Stadler Völkel Attorneys at Law have broad and long-standing expertise in advising clients in the technology and E-commerce sector. Our advice comprises customized legal risk management together with our partners in the DACH region (Germany, Austria and Switzerland) and in the entire EU-28-area, assisting clients in the fields of distribution law, e-commerce law, data protection law and competition law.

Our support includes:

• Advice on the general appearance of the website, including details in the ordering and purchasing processes of a web shop
• Advice regarding the description of goods/services, price labelling, availability & shipping, General Terms and Conditions for sale and delivery
• Legally compliant payment solutions (“secure payment”)
• Advice and review regarding the data protection concept (internal) and data protection declarations of customers (external)
• Review of obligatory disclosure requirements (legal notice)
• Advice on legally binding aspects regarding navigation, operability and design of web shops
• Review of the “accessibility” of website appearance according to the Austrian Act on the Equalization of Persons with Disabilities
• Review of a possible online settlement of disputes (“consumer arbitration”)
• Clarification of regulatory and competitive issues with regard to the website appearance
• Consultation regarding advertising on social media platforms as well as in the stationary sector
• Advice regarding the legal compliance of newsletters