E-commerce and online distribution have become core drivers of commercial enterprises. Following the implementation of the EU Consumer Rights Directive, companies have to comply with a set of provisions that include the general appearance of the website as well as the ordering and check-out process (including the “button” for a consumer to confirm the process before a payment is processed).
Stadler Völkel Attorneys at Law have broad and long-standing expertise in advising clients in the technology and E-commerce sector. Our advice comprises customized legal risk management together with our partners in the DACH region (Germany, Austria and Switzerland) and in the entire EU-28-area, assisting clients in the fields of distribution law, e-commerce law, data protection law and competition law.
Our support includes:
Advice on the general appearance of the website, including details in the ordering and purchasing processes of a web shop
Advice regarding the description of goods/services, price labelling, availability & shipping, General Terms and Conditions for sale and delivery
Legally compliant payment solutions (“secure payment”)
Advice and review regarding the data protection concept (internal) and data protection declarations of customers (external)
Review of obligatory disclosure requirements (legal notice)
Advice on legally binding aspects regarding navigation, operability and design of web shops
Review of the “accessibility” of website appearance according to the Austrian Act on the Equalization of Persons with Disabilities
Review of a possible online settlement of disputes (“consumer arbitration”)
Clarification of regulatory and competitive issues with regard to the website appearance
Consultation regarding advertising on social media platforms as well as in the stationary sector
Advice regarding the legal compliance of newsletters